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EAR BOLTS | FAQ

 

How do I power on Ear Bolts?

Long press holding the main button(1) for 4s, until the voice prompt “power on”.  The LED will be flashing blue when they are on.

 

How do I power off Ear Bolts?

Long press holding the main button(1) for 4s, until the voice prompt “power off”.  The LED will turn off.

 

How do I pair Ear Bolts? 

Long press holding the main button(1) for 8s when the Ear Bolts are turned off.  The LED will be flashing fast blue and white.  There will be a voice prompt “your headset is connected” when they have been successfully connected. 

 

What are Ear Bolts named when pairing the device?

Ear Bolts

 

How does auto connect work?

Once you have paired the devices, the Ear Bolts will automatically connect to your mobile device the next time.  With the Ear Bolts off, simply press and hold the main control button(1) so that the lights flash alternately white and blue.

 

How can I check the battery levels?

Under the standby mode or while using them, double-click the volume up(2), there is a voice prompt stating “battery high/battery medium/battery low”.

 

Is there a notification for low power?

When the power is lower than 15%, the LED light will turn white, 3 min repeat and will have a voice prompt “power low”.

 

How do I answer a call?

A short, one press of the main button(1).

 

How do I redial a call?

In standby mode, double-click main button(1).

 

How do I answer a call while listening to music? 

A short press of the main button(1), one time, a short press of the main button again to end the call, Ear Bolts will return to the music.

 

How do I add a third party on a call?

Keep the first call; answer the second call, long press of the main button(1) for 1s.

 

How do I remove the third party from the call?

Reject the third party call:  Using your mobile device reject the third party call.

 

How do I change songs?

Press the main button(1) twice to skip to the next song. Press the main button(1) three times to skip backward to the previous song.

 

How do I adjust the volume?

 Use the volume up and volume down buttons.

 

How do I properly fit my Ear Bolts?

 Ear Bolts includes small, medium and large silicon ear tips.  The medium size is the most common fit, if that is not the case just select from the others and then follow the steps below to fit them properly into your ear canal. 

  1. Identify the right and left earpieces.
  2. Wrap the cord around the back of your neck, insert the Ear Bolt into the appropriate ear.
  3. Adjust the Ear Bolt until it is in your ear canal and you have a sealed fit.
  4. Tighten the cable around your neck.
  5. When you are not using the Ear Bolts, simply remove them from your ears, and they magnetically connect to each other, so that you can store them securely around your neck.

 

How do I charge Ear Bolts?

The headset will have a minimal charge from the factory.  It is best to fully charge the battery before you use it for the first time. 

  1. Connect the USB cable to the charging port(4) on the Ear Bolts and then to a charging power adapter or computer port.
  2. The charging light will be white to indicate it is actively charging.
  3. The light will turn off when it is fully charged.

     

    What is the recommended maintenance for my Ear Bolts?

    When the Ear Bolts are not in use, store them in the included carrying case.  Avoid storing them in extreme hot or cold temperatures and keep them clean with a damp cloth.

     

    What is the warranty on Ear Bolts?

    ONE YEAR GLOBAL WARRANTY  Ear Bolts products are backed by a full 1-year warranty.

               

    Where can I purchase Ear Bolts?

    Directly from www.earbolts.com and Amazon.

     

    Where can I purchase different colors of nuts?

    Directly from www.earbolts.com

     

    Can you ship internationally?

    For international shipments, please purchase from Amazon.com to get the best international shipping rates!

     

    What forms of payment do you accept?

    Visa, Mastercard, American Express, PayPal, Apple Pay, Pay with Amazon, etc.

     

    What if my order is lost?

    Please contact orders@earbolts.com

     

    When will my credit card be charged?

    Payment with credit card is deducted when the order is placed and ready to be shipped.  You will then receive an order confirmation email (please check your spam filter if you haven't received it).  The email will be sent from orders @earbolts.com

     

    What is the shipping charge?

    Free shipping on all orders in the United States.

     

    What if my package arrives damaged?

    Please contact orders@earbolt.com with your order number.

     

    What if my package arrives with missing components?

    Please contact orders@earbolt.com with your order number.

     

    How do I order replacement components?

    Please contact orders@earbolt.com with your order number.

     

     

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    If you need further assistance, please feel free to contact us via email. We will reply to your message in less than 24 hours.